Microsoft recognised as a Leader in ERP, CRM, BI and RPA by the Gartner Magic Quadrant 2022

Each year, the Gartner Magic Quadrant evaluates the most successful digital companies. 

In 2022, Microsoft has been placed as a leader in several categories: ERP, CRM, BI, Customer Service and Robotic Process Automation (RPA).

•  ERP cloud 

Microsoft has gained a ‘leader’ spot in Gartner’s Magic Quadrant for the second year in a row. Dynamics 365 Supply Chain Management and Dynamics 365 Finance provide solutions that can work together or stand alone to provide a robust, cloud-native ERP solution. Gartner measures this based on the vendor’s ability to execute cloud ERP systems, and its completeness of vision.

• CRM

Microsoft also stands out as a leader in customer relationship management and “field” customer service with the CRM solutions Microsoft Dynamics 365 and Microsoft 365 Field Service. 

Microsoft Dynamics 365 CRM solutions helps to manage and prioritise leads, track sales opportunity data and automate tasks.

Dynamic 365 Field helps to optimise field operations and offers customers a qualitative and productive after-sales service.

• Data analytics et Business Intelligence (BI)

With the Power BI solution, Microsoft maintains its position as the recognised leader in the Analytics and Business Intelligence category. Power Bi covers data management and analysis, providing insight into all aspects of your organisation and environment with a simple and easy to use interface.

• Robot Process Automatisation (RPA)

With the Power Automate module, which is included in the Power Platform, Microsoft achieves its leading position in the Robotic Process Automation category. Power Automate enables the automation of processes with robots, and in particular reduces the time spent on repetitive tasks.

More information on Microsoft offers: https://skc.lu/pages/microsoft-365