Business Central's Sales Order Agent reads customer emails, identifies the buyer, drafts quotes, checks stock levels, and converts to sales orders — with full transparency via activity logs. Available now in 2025 Wave 2. This changes how your sales team operates: less copy-pasting, more selling.
Key Takeaways
- The Sales Order Agent monitors a shared mailbox, reads incoming purchase order emails, and automatically creates sales documents in Business Central.
- It identifies the customer, maps items, checks inventory availability, applies pricing rules, and drafts the order — all without human intervention.
- Every action is logged in an activity timeline. Users review and approve before the order posts — full transparency, no black box.
- Available now in Business Central 2025 Wave 2 (October 2025). Requires Copilot license and Premium or Essentials with AI add-on.
Frequently Asked Questions
Frequently Asked Questions
How does the Sales Order Agent work?
The agent monitors a designated email inbox (e.g., orders@yourcompany.com). When a customer sends a purchase order by email, the agent extracts item numbers, quantities, and delivery dates, matches them to your BC item catalog, applies customer-specific pricing, checks stock, and creates a draft sales order for review.
Can the agent handle orders in different languages?
Yes. The underlying AI models support multilingual input. A customer can send an order in French or German, and the agent will still extract the relevant data and create the order in your Business Central language. This is particularly useful for Luxembourg companies dealing with multilingual customers.
What happens if the agent cannot process an order?
If the agent encounters ambiguity (unknown item, unclear quantity, unrecognised customer), it flags the order for human review with a clear explanation of what it couldn't resolve. No order is ever posted without user approval.
Is the Sales Order Agent available for on-premises Business Central?
No. AI agents require the cloud version of Business Central because they rely on Azure AI services and Microsoft-managed infrastructure. On-premises customers would need to migrate to the cloud to use this feature.
What this means for you
As a Microsoft Dynamics 365 Business Central partner in Luxembourg, SK Consulting helps you navigate every release, licensing change, and AI feature. Whether you need a quick briefing or a full implementation plan, we translate Microsoft updates into action for your business.