Services
Support & Managed Services
Ongoing Business Central support in English, Luxembourgish, French, German, Portuguese, and Spanish (EN/LU/FR/DE/PT/ES). SLA-backed managed services for your Microsoft environment.
Existing customer? Sign in to support.skc.lu to open and track tickets.
What you get
Support and managed services built for Business Central
Multilingual coverage, SLAs, and continuous alignment with Microsoft release waves.
Multilingual Support
Support in English, Luxembourgish, French, German, Portuguese, and Spanish (EN/LU/FR/DE/PT/ES). Our team understands Luxembourg business requirements.
SLA-Backed
Defined response times, escalation paths, and resolution commitments. We hold ourselves accountable.
Product Updates
We keep your Fisqal apps and Business Central environment current with every release wave.
Training
End-user training, admin training, and enablement for your team on Business Central and our apps.
Customer portal
Cases, billing, subscriptions — all in one place
Every support customer gets access to our dedicated portal at support.skc.lu. Sign in with your Microsoft account and manage everything directly — backed by your Business Central data in real time.
Case Management
Open support cases, add comments with rich text, attach files, and track resolution status end to end. Every case syncs directly with our Business Central service queue.
Billing & Ledger
View your customer ledger entries, download invoices, and export billing data — all pulled live from Business Central. No more chasing statements by email.
Subscriptions
See your active recurring billing lines for Business Central licenses, Fisqal apps, and managed services. Transparent, always up to date.
User & Access Management
Manage portal users across your organization. Role-based access ensures the right people see cases, billing, or both — secured with Microsoft Entra ID.
Don't have access yet? Contact us at support@skc.lu and we'll set you up.
Frequently Asked Questions
Common Questions
How do SLA response times work for Business Central support?
Your contract sets priority levels, first-response targets, and escalation paths so incidents are triaged predictably. We pair SLA-backed delivery with multilingual coverage (EN, LU, FR, DE, PT, ES) and 20+ years of Microsoft ERP experience.
What is included in SK Consulting support and managed services?
Typical coverage includes incident handling, environment health checks, release-wave readiness for Business Central, and updates for our eight certified AppSource apps (including Fisqal). We also provide training and enablement so your team stays productive after go-live.
Can you keep us current with Microsoft Business Central version updates?
Yes. We plan, test, and apply Microsoft's continuous release waves for Business Central Online and validate extensions—including our AppSource portfolio—before production. That reduces surprise regressions and keeps Copilot-ready features available as Microsoft ships them.
Do you provide remote support only, or can someone come on-site?
Most work is delivered remotely for speed and cost efficiency. For cutovers, training intensives, or regulated environments, we schedule on-site time from our Luxembourg headquarters (50, rue de Mühlenbach) when it materially reduces risk.
Which languages can we use when we contact support?
You can work with us in six languages: English, Luxembourgish, French, German, Portuguese, and Spanish (EN/LU/FR/DE/PT/ES). That matches how teams across Luxembourg and the Greater Region actually operate day to day.
How do I submit and track support tickets?
Existing customers sign in at support.skc.lu to open tickets, attach details, and track status end to end. Prefer a conversation first? Use the contact page and we will route you to the right specialist.