Frequently Asked Questions

Cloud runs on Microsoft Azure with automatic updates, browser access from anywhere, and 99.9% uptime SLA. On-premise runs on your own servers, giving you full data control and manual update scheduling. Pricing is the same for both deployments.

Yes. Upgrade from Accounting Only to All-in-One at any time. Downgrade with 30 days notice. Your data is always preserved during package changes.

Basic setup is included in your monthly subscription. Complex implementations (data migration, custom workflows, integrations) are scoped and quoted separately. A typical implementation takes 2–4 weeks.

Full module access, training and onboarding, support during Luxembourg business hours, all platform updates, mobile access, and PCN/eCDF/FAIA compliance updates.

Yes. Annual prepayment earns a 10% discount. Multi-year commitments (2+ years) provide a 15% discount.

Email support (24-hour response), knowledge base, and phone support 9am–6pm CET. Premium support with faster SLAs is available as an add-on.

Essentials (core ERP), Premium (adds manufacturing and service management), Team Member (limited access), External Accountant (free for accounting firms), and Microsoft 365 Access (read-only in Teams). Fisqal packages map to these license types.

Yes, with Microsoft's 90-day rule: short-term reassignment only for temporary absence or device sharing. Permanent reassignment is allowed at any time — block the former user and reassign.

You can read Business Central data in Microsoft Teams with a Microsoft 365 license, but your organization must have at least one Business Central Premium or Essentials license.

User Groups are deprecated in Business Central v25+. Use Microsoft Entra (Azure AD) security groups combined with composable permission sets for access control.

Visa, Mastercard, American Express, bank transfer, SEPA direct debit, and invoice. Invoice terms are NET 30 and may require financial qualification.

You receive a notification and have 15 days to resolve the payment. After 15 days, the subscription may be suspended. Late fees are up to 2% per month on overdue amounts.

Prices are exclusive of tax unless stated otherwise. Luxembourg standard VAT applies. Customers are responsible for applicable taxes in their jurisdiction.

Basic setup: 1–5 days (included in subscription). Standard implementation: 2–4 weeks. Complex projects with migration, integrations, and custom workflows: 1–3 months.

Online training portal, documentation, webinars, and email/chat support are included. Instructor-led training is available as an add-on at €500/day.

Cloud: Microsoft releases 2 major updates per year (April and October), applied automatically. On-premise: you schedule updates at your convenience. All updates are included in your subscription.

Yes. We provide guided migration from Bob50, Demasy, Sage, Odoo, SAP Business One, QuickBooks, Xero, and Excel. Migration is scoped per project and quoted based on data volume and complexity.

Yes. Fisqal® includes CTIE-approved compliance covering PCN (Plan Comptable Normalisé), eCDF electronic filing, FAIA audit file, VAT declarations, and Intrastat reporting. All compliance updates are automatic.

Microsoft's Data Processing Agreement covers GDPR compliance, encryption at rest and in transit, EU data residency, data ownership, and full export/delete capabilities. Your data is never used for advertising.

You have 90 days to export your data in standard formats after cancellation. Production data is deleted after 90 days. Backups may be retained for up to 180 days per Microsoft's retention policy.

Submit a written cancellation request with 60 days notice. Export your data during this period. Your subscription remains active until the end of the current billing period.

Add users at any time — billing is prorated. Removed users remain active until the current billing period ends, then drop at renewal. Licenses can be reassigned.

Yes. As a Microsoft CSP partner, SK Consulting manages your subscription. You can change partners at any time while maintaining your data and configuration.